Returns & Exchanges
At Söner Watches, we want you to be completely satisfied with your timepiece, which is why we offer a 30-day return policy for all unworn watches in their original packaging. Whether you are looking for a full refund or a different model, our streamlined process ensures a premium experience from start to finish.
Initiate Your Return
Contact our customer concierge team via email with your order number and reason for return to receive your official Return Merchandise Authorization (RMA).
Prepare the Package
Securely place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to qualify for a full refund.
Ship to Söner
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, keeping your tracking receipt for peace of mind.
Inspection and Refund
Once our quality control team verifies the condition of the timepiece, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing