Frequently Asked Questions
Everything you need to know about our timeless square timepieces.
Where do you ship from and what are the delivery times?
All Söner watches are shipped from our warehouse in Sweden. Standard international shipping typically takes 3-5 business days, while domestic shipping within Sweden takes 1-2 business days.
What kind of warranty comes with a Söner watch?
Every Söner timepiece comes with a two-year international warranty from the date of purchase, covering any manufacturing defects in the movement, case, or crystal.
Are Söner watches water resistant?
Yes, our watches are generally rated at 5ATM or 10ATM water resistance depending on the model, making them suitable for everyday use and light swimming. Please check the specific product page for exact ratings.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all packaging for a full refund.
What type of movements do you use in your watches?
We pride ourselves on precision. Söner watches utilize high-quality Japanese Miyota movements, including both reliable quartz and premium automatic calibers.
How do I adjust the size of my watch strap?
Our leather straps feature multiple adjustment holes for a universal fit. For our steel mesh or link bracelets, a small adjustment tool is included in the box to help you find the perfect fit at home.